Frequently Asked Questions
Q) We have both BlackBerry and PocketPC
devices at my company; can TCS support both of these
device types simultaneously?
A) Yes! TCS solutions
provide a superior level of performance across both
device types. Plus, our Mobile Design Studio and Management
Console give you the ability to build to, view and manage
this mixed device environment in a heterogeneous manner.
Q) My company has two preferred
cellular service providers (one for employees who travel
internationally and one for employees who are domestic
focused). Can I use TCS across both user groups?
A) Yes! TCS is
network agnostic, so you can run your applications across
both carriers’ networks, even if they use different
air interface standards (i.e. GSM/GPRS and CDMA 1xRTT).
Plus, since with TCS the application and all the
data reside on the device, your users will get a consistently
superior level of application performance and responsiveness,
whether they’re overseas or across the hall, even
if they can’t get a wireless signal.
Q) Can TCS run over WiFi?
A) Yes! TCS is
truly network agnostic, and is capable of leveraging
all flavors of public and private WiFi for connectivity
Q) I’m interested in mobilizing
my HelpDesk team, but in most parts of my building,
cellular signals are weak or non-existent. Does this
mean I’m stuck?
A) No! TCS recognizes
that even the best wireless networks aren’t ubiquitous.
Dead spots are a reality, especially when users are
in buildings, so TCS has designed our applications
to be fully functional, regardless of network coverage.
With TCS, your IT team can have full mobile access
to their HelpDesk applications, data, and functionality,
even when they have no wireless signal. Any “actions”
they take (i.e. closing service tickets) will be saved
locally, and all changes will automatically sync when
the technician comes back into wireless coverage.
Q) What advantages does the TCS
approach to enterprise and application mobility have
over Web/WAP based mobile applications?
A) With Web/WAP based
applications, users must be connected to the network
to use the application, so the performance your users
experience will be very dependent on network issues,
such as latency and congestion. However, TCS’
approach to mobility leverages our proprietary compression
technology which allows secure storage of the application-
and in most cases 100% of the data- directly on the
device. This means that your applications and your critical
data are always available to your users, regardless
of network covers, and users have the ability to access
and drill down into their data with a nearly instantaneous
response times. These always on/always available, user
friendly qualities of TCS help you drive the most
efficiency and productivity gains out of your mobile