TCS dramatically improves technicians’ efficiency
& productivity, helping your IT HelpDesk better
serve its customers, and your IT department to meet
and beat SLA goals.
TCS’ unique technology ensures that ticketing
applications are always available, and gives techs instant
access to all their tickets & incidents. Full “off-line”
functionality and automatic sync’ing between the
device and server lets you coordinate and dynamically
route teams and technicians to MAXIMIZE
TCS Unique Features:
Applications – and all the
data – reside locally on the device, 100%
“Off-Line” Functionality – regardless
of wireless coverage.
Rapid navigation and sub-second
New Tickets Automatically Pushed
to Device and updates get automatically sent to the
backend server – real time.
Tremendous data storage lets you
deliver knowledge bases to the device
Rapid, Low Cost Implementation.
Pre-packaged applications speed deployment time.
TCS’ Business Impact:
Faster response in the field
30 minutes per day additional productivity
PER SERVICE TECHNICIAN.
Adds tremendous efficiency and improved
department capacity, without adding head count
Less time spent getting and updating
Immediate updates to ticket information
TCS helps you to meet, and beat
your SLA goals, by dramatically improving support processes
performance and availability: Service Ticket data is
available whenever your technicians need it, not just
when the network can deliver it.